Rückgabe- und Erstattungsrichtlinie

Last updated: July 31, 2026

This policy explains Montivue Optics’ 30-day return period, eligibility rules, authorization process, return-shipping responsibilities, defective-item procedure, refunds, and exchanges.

1. Merchant Information

Store: Montivue Optics
Operator: NAVAZZ GROUP LLC
Website: https://montivueoptics.com
Support: support@montivueoptics.com

2. Thirty-Day Return Period

You may request an eligible return within 30 calendar days after confirmed delivery. This commercial period does not limit any longer or additional right that cannot be excluded under applicable law.

3. Return Authorization Is Required

Before sending anything, email support@montivueoptics.com with your order number, checkout email, product name, reason for return, and photographs or video when the item is damaged, defective, incorrect, or incomplete.

Wait for written authorization and the correct return instructions. The return location may depend on the product, supplier, destination, and logistics route. Do not send returns to the legal business address or any address found online unless we expressly authorize that exact address. Unauthorized returns may be refused, delayed, lost, or returned to sender.

4. Eligible Return Condition

Unless applicable law provides otherwise, an item must be the product originally supplied by Montivue Optics, in new or like-new condition, free from customer-caused damage or alteration, returned with included accessories and protective materials when reasonably possible, securely packaged, and identifiable to the order.

Reasonable inspection and trying on eyewear does not automatically make an item ineligible. Extended use, scratches, stains, odors, improper cleaning, impact damage, or unauthorized modification may reduce or eliminate eligibility where permitted by law.

5. Non-Returnable Items

Where permitted by law, we may refuse gift cards; items clearly marked final sale before purchase; products damaged by misuse or alteration; products materially different from the item supplied; unidentifiable or unauthorized returns; and items presenting an unreasonable hygiene or safety concern because of customer use. Mandatory consumer rights remain unaffected.

6. Wrong, Damaged, Defective, or Incomplete Orders

Inspect your package promptly. Preferably within 7 calendar days, contact support if an item is wrong, visibly damaged, apparently defective, incomplete, or materially different from the confirmed order. Include clear photographs or video of the product, package, shipping label, and issue. We may provide a replacement, refund, store credit, missing component, or another remedy required by law.

7. Return Shipping Costs

For a standard change-of-mind return, the customer is generally responsible for return postage, secure packaging, customs requirements, and proof of shipment. Montivue Optics will pay or reimburse reasonable return shipping when required by law or when we confirm that the product was defective, incorrect, or materially different from the order. Obtain written approval before purchasing an unusually expensive service if you expect reimbursement.

8. Tracking and Inspection

Use a trackable return method whenever available and retain proof until the case is completed. After delivery to the authorized location, the item will be inspected. We will notify you if the return is approved, rejected, or requires more information.

9. Refund Processing

Approved refunds are submitted to the original payment method within 7 business days after the return is received and inspected. Banks, card issuers, digital wallets, and payment providers may require additional posting time.

An approved refund normally includes the price paid for the eligible product. Expedited delivery, optional services, import duties, customs charges, conversion fees, or independent financial-institution fees may be non-refundable unless applicable law requires otherwise. We charge no restocking fee for an eligible return.

10. Exchanges

Exchanges depend on product availability and destination. Contact support before returning the original item. We may ask you to complete the authorized return and place a separate order; price differences may apply.

11. Order Changes and Cancellations

Contact us immediately after ordering. We will try to help, but changes or cancellation cannot be guaranteed once processing, fulfillment, or shipment begins. After dispatch, the return procedure normally applies.

12. Refused or Unclaimed Packages

Refusing delivery does not automatically complete a return. Costs caused by an incorrect address, unauthorized refusal, failure to collect, repeated failed delivery, customs non-payment, or abandonment may be deducted where permitted by law.

13. Mandatory Consumer Rights

Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Eligible consumers in the European Economic Area or United Kingdom may also have a statutory withdrawal right described in our Right of Withdrawal page.

14. Contact

support@montivueoptics.com