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SHIPPING POLICY
Last updated: August 1, 2026
This Shipping Policy applies to purchases made through montivueoptics.com.
Montivue Optics is operated by Navazz Group LLC.
1. ORDER PROCESSING
Orders are generally processed within 1 to 3 business days after payment confirmation.
Business days exclude Saturdays, Sundays, public holidays, and carrier holidays. Processing may take longer during high-demand periods, promotional events, product launches, or circumstances outside our reasonable control.
After an order enters processing or fulfillment, changes and cancellations may no longer be possible.
2. FREE STANDARD SHIPPING
Montivue Optics offers free standard shipping to destinations available at checkout, unless a different condition is clearly displayed before the order is completed.
Expedited shipping, when available, may be offered for an additional charge.
3. ESTIMATED DELIVERY TIME
After processing, the estimated standard delivery time is generally:
• 7 to 15 business days.
This is an estimate and not a guaranteed delivery date. Some orders may arrive earlier or later depending on destination, carrier operations, customs processing, local postal services, weather, public holidays, security inspections, or other circumstances outside our reasonable control.
Any delivery estimate displayed at checkout or in an order confirmation is informational and may be updated after shipment.
4. INTERNATIONAL ORDERS, CUSTOMS, AND TAXES
International orders may be inspected by customs authorities and may be subject to import duties, taxes, brokerage charges, or other government fees.
Unless expressly stated at checkout, these charges are not included in the product price and remain the customer’s responsibility. Montivue Optics does not control or determine the amount of these charges.
Customers are responsible for complying with the import rules of their destination country.
5. ORDER TRACKING
When tracking information becomes available, it will be sent to the email address or telephone number provided during checkout.
Tracking may take several business days to update after the shipping label is created. A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.
Some international shipments may be transferred to a local carrier, resulting in a new tracking number or delayed tracking updates.
6. CORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address, including apartment or unit number, postal code, recipient name, and contact information.
Contact support@montivueoptics.com immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment has begun.
Montivue Optics is not responsible for delays, failed deliveries, or losses caused by incomplete or incorrect information supplied by the customer. Additional reshipping charges may apply.
7. FAILED DELIVERY OR UNCLAIMED PARCELS
Customers are responsible for monitoring tracking information and following carrier instructions.
If a parcel is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, unpaid import charges, or failure to collect it, we will contact the customer after the parcel is received and inspected.
Any refund or reshipment will be handled according to the circumstances and applicable law. Actual return or reshipping costs may be deducted where legally permitted.
8. ORDERS MARKED AS DELIVERED
If tracking shows that an order was delivered but you cannot locate it:
• Check the delivery location, mailbox, reception area, and safe places;
• Ask household members, neighbors, building staff, or reception personnel;
• Contact the carrier or local postal service;
• Contact us at support@montivueoptics.com.
We will assist with available carrier information. A delivery investigation may be required before a replacement or refund can be considered.
9. LOST OR DAMAGED SHIPMENTS
If tracking has not updated for an unusually long period or the parcel appears lost, contact us at support@montivueoptics.com.
For damaged deliveries, retain the product, packaging, shipping label, and all contents. Send clear photographs or videos so we can assess the issue and contact the carrier when appropriate.
10. MULTIPLE PACKAGES
Orders containing multiple products may be shipped separately. Separate parcels may arrive on different dates and have different tracking numbers. You will not be charged additional standard shipping because an order was divided into multiple shipments.
11. DELIVERY DELAYS
Montivue Optics is not responsible for delays caused by customs, carriers, postal authorities, weather, natural disasters, strikes, civil disruption, government action, incorrect address information, or other events outside our reasonable control.
This provision does not limit any mandatory rights available under applicable consumer law.
12. CONTACT
Montivue Optics
Operated by Navazz Group LLC
Email: support@montivueoptics.com
Website: https://montivueoptics.com