Política de reembolso
RETURN AND REFUND POLICY
Last updated: August 1, 2026
At Montivue Optics, operated by Navazz Group LLC, we want you to feel confident about your purchase. This Return and Refund Policy explains the conditions applicable to returns, exchanges, cancellations, and refunds.
1. RETURN ELIGIBILITY
You may request a return within 30 calendar days after the date your order is marked as delivered.
To qualify for a return, the product must:
• Be unused, unworn, and in its original condition;
• Be returned with its original packaging, accessories, manuals, protective materials, and promotional gifts, when applicable;
• Show no signs of wear, scratches, accidental damage, alteration, misuse, or improper handling;
• Include proof of purchase or the order number.
Trying on eyewear solely to verify fit is acceptable, provided the product is not damaged, altered, or used for an extended period.
2. RETURN AUTHORIZATION
All returns require prior authorization from Montivue Optics.
Before returning any product, contact support@montivueoptics.com and provide:
• Your full name;
• Order number;
• Reason for the return;
• Photographs or videos clearly showing the product and packaging, if requested.
If the return is approved, we will provide the appropriate return instructions and return address.
Do not send products to the address shown on the original parcel, as this may be a fulfillment or logistics facility that is not authorized to receive returns.
Products sent without prior authorization, to an unauthorized address, or using cash-on-delivery services may be refused and may not qualify for a refund.
3. CHANGE-OF-MIND RETURNS
For returns caused by a change of mind, incorrect selection of color, frame, lens type, or pre-set diopter, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
Original expedited shipping charges, when applicable, are non-refundable. Standard shipping offered free of charge at checkout will not be deducted from the refund unless permitted by applicable law and clearly disclosed before the return.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If the product arrives damaged, defective, materially different from its description, or if you receive the wrong item, contact us at support@montivueoptics.com as soon as reasonably possible, preferably within 7 days of delivery.
Include clear photographs or videos of:
• The product;
• The issue or defect;
• The packaging;
• The shipping label.
Once the issue is verified, we may offer a replacement, refund, store credit, or another appropriate solution. When the error is attributable to us, Montivue Optics will cover reasonable return shipping costs when a physical return is required.
Do not discard a damaged or incorrect item until we confirm that it is no longer needed for inspection or return.
5. NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, returns may be refused for:
• Products showing signs of use, wear, scratches, damage, alteration, or improper care;
• Products returned without their original packaging or essential accessories;
• Products damaged after delivery;
• Gift cards;
• Items marked as final sale, when clearly disclosed before purchase;
• Products returned after the 30-day return period;
• Products sent without prior return authorization.
Montivue Optics currently sells ready-made eyewear with pre-set diopter options. These products are not individually manufactured from a customer’s prescription. Selecting an incorrect pre-set diopter does not, by itself, make the product defective.
6. EXCHANGES
The fastest way to obtain a different item or diopter is to request authorization for a return and place a new order after the return is approved.
Where available, we may offer a direct exchange. Any price difference and applicable shipping costs will be communicated before the exchange is processed.
7. CANCELLATIONS AND ORDER CHANGES
You may request a cancellation or change by contacting support@montivueoptics.com immediately after placing the order.
We cannot guarantee cancellation or modification once the order has entered processing, fulfillment, or shipment. If the order has already shipped, you may request a return after delivery under this policy.
Failure to receive a cancellation confirmation does not mean the order was canceled.
8. REFUND PROCESSING
After an authorized return is delivered and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 5 to 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the transaction.
Shipping charges, customs duties, import taxes, currency-conversion fees, and other third-party charges are not refundable unless required by applicable law or the return results from our error.
If a returned item does not meet the eligibility conditions, we may decline the refund or offer a partial refund where permitted by law.
9. LOST OR UNDELIVERABLE RETURNS
Customers should use a trackable return service and retain the shipping receipt. Montivue Optics is not responsible for unauthorized returns or return parcels lost before reaching the designated return facility.
10. CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer right that applies in the customer’s country or region. If local law grants you stronger rights, those rights will prevail.
11. CONTACT
For returns, cancellations, or refund questions:
Montivue Optics
Operated by Navazz Group LLC
Email: support@montivueoptics.com
Website: https://montivueoptics.com